Terms of Sale for Products (non-food) B2C

Do you sell physical products (non-food items) to consumers via your e-commerce store? Look no further than our easy to use E-Commerce Terms of Sale for Physical Products Template designed specifically to ensure your business complies with consumer rights regulations and handles transactions smoothly and professionally. Developed by legal experts, this template provides your business with clear, transparent, and legally binding terms tailored for the sale of physical products.

Key Clauses

Transaction Details: Clearly outlines the terms and conditions for purchasing physical products, including the process for placing orders, delivery timelines, and what constitutes acceptance of your terms.

Payment Terms: Defines accepted payment methods, payment timelines, and how additional costs like taxes, delivery charges, or customs duties are handled.

Ownership and Risk: Specifies when ownership of any products transfers to the buyer and at what point the risk of damage or loss shifts from your business to the consumer.

Cooling-Off Period: Includes information about consumers’ rights to cancel orders within the statutory cooling-off period and the process for returns in line with consumer protection regulations.

Damaged or Faulty Products: Outlines your obligations for faulty or damaged products and the steps consumers must follow to request repairs, replacements, or refunds under applicable laws.

Returns and Refunds: Explains your policy for returns, including eligibility criteria, timelines, and any deductions or conditions for refunds (e.g., original packaging).

Limitation of Liability: Protects your business by setting reasonable limits on your liability while remaining fair and compliant with the law.

Important Information

• This is a downloadable digital product, available immediately upon purchase. It comes as a Word document so is completely editable.
• It includes a free consultation; make sure to book your call within 21 days. You will also get a handy step by step guide which explains the clauses in detail so you can feel confident that you understand the terms.
• Once downloaded you can use this document on any e-commerce website in your business. However, the download time is limited to 3 within a 30 day period. You, therefore, need to ensure you download it as soon as possible before the link expires.
• Please note that this template is designed for businesses selling non-food physical products.

This template ensures legal compliance, protects your business, and enhances customer trust by clarifying terms and processes. Download your customisable Microsoft Word template today and focus on growing your business with confidence!

Did you know that if you have an e-commerce website you also, by law, need a privacy & cookies policy if you sell to consumers in the UK or EU. We have a template policy you can use here.